Board Members

Members of the Arkansas State Board of Collection Agencies are volunteers appointed by the Governor and approved by the state Senate.  Board members serve, without compensation, for a term of three years.  The Board elects a Chair, Vice-Chair, and Secretary annually from its own members.

Kent Arnold
Banking Industry Representative
Rogers (Benton County)
Term expires 1/1/2026

Cecille Doan, Vice-Chair
At-Large Member
North Little Rock (Pulaski County) 
Term expires 1/1/2025

Mark Rowland
Collection Agency Industry Representative
Paragould (Greene County) 
Term Expires: 1/1/2027

Warner Smith, Sr., Secretary
Senior Citizen Representative
Smackover (Union County)
Term expires 1/1/2025 

Edward Vance, Chair
Collection Agency Industry Representative
Benton (Saline County) 
Term expires 1/1/2026 

Staff

The Board’s professional staff is provided by the Arkansas Department of Labor & Licensing at its main office in downtown Little Rock. You can contact us at:

Arkansas State Board of Collection Agencies

Department of Labor and Licensing

900 West Capitol Avenue, Suite 400

Little Rock, AR. 72201- 9707

(501) 682-4500 Department of Labor and Licensing Main

(501) 682-1638 Fax

For assistance obtaining, modifying, renewing, or surrendering a license:

Rhonda Hetland, Licensing Manager
501-534-6413
[email protected] 

For complaints about a collection agency or other questions:

Boyd Maher, Executive Director
501-534-6412 
[email protected] 

Meetings

Board meetings are traditionally scheduled for the third Wednesday of February, May, August, and November. Meetings are generally held at 900 West Capitol Avenue in Little Rock, though some meetings may be conducted virtually (or with a virtual option) using videoconference technology (eg. Teams, Skype, or Zoom).  Meetings are open to the public, though public comment may not always be taken.  All meeting dates, times, and videoconference links (if applicable) are posted on the state’s Public Meeting Calendar.